# Operations Management

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Category: Business
Slides: 30
Updated: 2026-05-15T22:17:40.364Z
Tags: business, operations, management

## Summary

Operations management is how the work actually gets done. The factory floor, the warehouse, the call centre, the hospital ER, the Amazon fulfilment hub — all run on operations principles, most of which were developed by people who would be uncomfortable sitting next to each other at a conference. Key sections include: Operations.; Opening Operations is the work.; Chapter I Frederick Taylor.; Chapter II The moving assembly line.; Chapter III The Toyota Production System.; Chapter IV The seven wastes.; Chapter V The Western discovery of lean.; Chapter VI Six Sigma.; Chapter VII The Theory of Constraints.; Chapter VIII W. Edwards Deming..

## Slide Outline

1. Operations.
2. Opening Operations is the work.
3. Chapter I Frederick Taylor.
4. Chapter II The moving assembly line.
5. Chapter III The Toyota Production System.
6. Chapter IV The seven wastes.
7. Chapter V The Western discovery of lean.
8. Chapter VI Six Sigma.
9. Chapter VII The Theory of Constraints.
10. Chapter VIII W. Edwards Deming.
11. Chapter IX Process variability.
12. Chapter X Capacity, queuing, utilisation.
13. Chapter XI The supply chain.
14. Chapter XII The Walmart revolution.
15. Chapter XIII The Amazon machine.
16. Chapter XIV Just-in-time vs just-in-case.
17. Chapter XV Reengineering and its discontents.
18. Chapter XVI Lean in healthcare.
19. Chapter XVII Project management.
20. Chapter XVIII Forecasting and inventory.
21. Chapter XIX The SKU explosion.
22. Chapter XX Modern logistics.
23. Chapter XXI Resilience and risk.
24. Chapter XXII Sustainable operations.
25. Chapter XXII-bis OEE and TPM.
26. Chapter XXII-ter Layout and flow.
27. Chapter XXII-quat Industry 4.0 and digital operations.
28. Chapter XXIII The shelf.
29. Chapter XXIV Watch & read.
30. Colophon

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