About this deck
Human resources is the corporate function that hires, pays, develops, manages, and (sometimes) fires the people who do the work. It has been called welfare, personnel, industrial relations, human resources, and most recently people operations — each renaming reflecting a shift in how firms understand their relationship to labour. Key sections include: Human Resour ces.; Opening The function with many names.; Chapter I Welfare secretaries.; Chapter II The personnel era.; Chapter III The HR rebrand.; Chapter IV People operations.; Chapter V The Drucker debate.; Chapter VI The Schmidt-Hunter findings.; Chapter VII The structured interview.; Chapter VIII Performance management..